This block on the dashboard shows by month the number of help desk tickets opened and closed. The tickets are categorised into those:
- Open and still within service level agreements
- Open and in breach of service level agreements
- Closed within service level agreements
- Closed in breach of service level agreements
To see the categories and number of tickets within each category, move your mouse over the graph to display the values.
Note: the data presented on the dashboard is not real-time. It is only updated once a day.
To get additional options for this chart, move your mouse over it to display the additional icons. With these icons, you can:
- Enlarge the chart by clicking the Focus Mode icon.
- Change the view of the graph by clicking the More Options icon and then selecting Sort By Month Name, Sort By Open≠SLA, Sort By Closed≠SLA, Sort By Open=SLA and Sort By Closed=SLA.
- Export the data of the graph into a CSV format by clicking the More Options icon and then selecting Export Data.
