Fuel Support

General 6

• Why use the Management Portal?
• Before using the Management Portal
• Recommended web browser
• Problems opening the Management Portal
• Problems with the office computer you use to access the Management Portal

View all 6

Logging in, logging off and passwords 8

• Username and password
• Logging (signing) in for the first time
• Jumbled screens after logging in
• Logging (signing) in
• Recovering a forgotten password or resetting a password

View all 8

Navigation menu 2

• Minimising and maximising the menu
• Menu options

Home page dashboard (Learning & Development and select Divisional staff only) 13

• What is the dashboard?
• Who can see the dashboard?
• Training Interventions
• Passed vs Failed
• Training Interventions By Month

View all 13

Reports 24

• Reports overview
• Data included in the reports
• Data refresh frequency
• Personnel changes not reflecting on reports
• Generating a Bulletin Progress report

View all 24

Bulletin administration 10

• Who can create and publish bulletins?
• About Bulletin Admin > Bulletins list
• Finding a bulletin in Bulletin Admin > Bulletins list
• Publishing a light bulletin
• Publishing a heavy bulletin

View all 10

Help Desk (MyZone Support) 4

• Operating hours
• Contact details
• What we support
• Information to include when logging a ticket with MyZone Support

Individual e-Learning roles and responsibilities 1

• How do I understand the new Individual e-Learning roles and what is expected of learners, Super Users, e-Champions and Management?

Maintaining the MyZone equipment 2

• Why must the MyZone training computers NEVER be switched off?
• How do we clean and care for the MyZone equipment?

Problems with the MyZone training computers 16

• There is an Internet Information Services (IIS) page on the screen
• The computer screen is black. What is the problem?
• The computer screen is blue. What should I do?
• Learners cannot hear the course. There is no sound.
• A learner reports that the headphones provided are no longer working

View all 16

Guidance and assistance for learners training on MyZone 19

• How do learners log into MyZone?
• A learner gets an “error processing your request” message when trying to log in
• Learners are asking for assistance on how to navigate the training after logging in. How do I help them?
• What are bulletins?
• What is a curriculum?

View all 19

Sasol Onboarding Pre-Handover 1

• Sasol Onboarding Pre-Handover

Sasol Handover (July 2023 - 2026) 2

• Support Site Handover Presentation
• Sasol Site Hand-Over September 2023 (Original)

User Management 1

• Sasol Password Reset

Reporting 1

• Course Completion Report

Hardware, Warranty and Support 1

• Hardware, Warranty and Support

Sasol Site Signal troubleshooting 1

• Sasol Site Signal troubleshooting

Login Screen Error Messages 1

• iPad login error screens

Sasol Meraki Training Doc 1

• Sasol Meraki Training Doc

Sasol Frequently Asked Questions 1

• Sasol Frequently asked Questions

Sasol Case Category Document - September 2026 1

• Case Category Document - September 2026

User Management 3

• Quick Reference Guide
• Vivo Password Reset
• New Site Process

Reporting 1

• Reporting

Frequently Asked Questions 1

• Frequently Asked Questions - September 2026

Frequently Asked Questions 1

• Frequently asked Questions September 2026

User Management 1

• New User Process

Reporting 1

• Access to Reports

Event Calendar 1

• Event Calendar Guides

Honda Leaderboard 1

• Honda Leaderboard

User Management 1

• LMOH User Management

Reporting 1

• Reporting

Frequently Asked Questions 1

• Frequently asked Questions September 2026

Device replacement options 1

• Device & Bracket Replacement Options - October 2026

New Engen Learn Site Registration 1

• Engen New Site Application

Frequently asked Questions 1

• Keller Frequently asked Questions September 2026

Hospitality Onboarding 1

• Hospitality Onboarding

Frequently asked Questions 1

• Frequently asked Questions September 2026

Fedhasa Awards Process & Communication 1

• Fedhasa

User Management 1

• User Management