Fuel Support

Windows 10 Upgraded devices 0

General 6

• Why use the Management Portal?
• Before using the Management Portal
• Recommended web browser
• Problems opening the Management Portal
• Problems with the office computer you use to access the Management Portal

See all 6 articles

Logging in, logging off and passwords 8

• Username and password
• Logging (signing) in for the first time
• Jumbled screens after logging in
• Logging (signing) in
• Recovering a forgotten password or resetting a password

See all 8 articles

Navigation menu 2

• Minimising and maximising the menu
• Menu options

Home page dashboard (Learning & Development and select Divisional staff only) 13

• What is the dashboard?
• Who can see the dashboard?
• Training Interventions
• Passed vs Failed
• Training Interventions By Month

See all 13 articles

Reports 24

• Reports overview
• Data included in the reports
• Data refresh frequency
• Personnel changes not reflecting on reports
• Generating a Bulletin Progress report

See all 24 articles

Bulletin administration 10

• Who can create and publish bulletins?
• About Bulletin Admin > Bulletins list
• Finding a bulletin in Bulletin Admin > Bulletins list
• Publishing a light bulletin
• Publishing a heavy bulletin

See all 10 articles

Help Desk (MyZone Support) 4

• Operating hours
• Contact details
• What we support
• Information to include when logging a ticket with MyZone Support

Individual e-Learning roles and responsibilities 1

• How do I understand the new Individual e-Learning roles and what is expected of learners, Super Users, e-Champions and Management?

Maintaining the MyZone equipment 2

• Why must the MyZone training computers NEVER be switched off?
• How do we clean and care for the MyZone equipment?

Problems with the MyZone training computers 16

• There is an Internet Information Services (IIS) page on the screen
• The computer screen is black. What is the problem?
• The computer screen is blue. What should I do?
• Learners cannot hear the course. There is no sound.
• A learner reports that the headphones provided are no longer working

See all 16 articles

Guidance and assistance for learners training on MyZone 19

• How do learners log into MyZone?
• A learner gets an “error processing your request” message when trying to log in
• Learners are asking for assistance on how to navigate the training after logging in. How do I help them?
• What are bulletins?
• What is a curriculum?

See all 19 articles

First Sasol Call Information 0

CSC Sasol Handover July 2023 0

User Management 1

• Sasol Password Reset

Reporting 0

Hardware, Warranty and Support 0

Device Location Checklist 0

Sasol Site Signal troubleshooting 0

LMR warranty process 0

Login Screen Error Messages 0

Sasol Meraki Training Doc 0

Sasol Frequently Asked Questions 0

User Management 0

Reporting 0

Frequently Asked Questions 0

User Management 0

Reporting 0

Frequently Asked Questions 0

User Management 1

• New User Process

Reporting 0

Exiting Module 0

Technician Training 0

Honda Frequently Asked Questions 0

Lesotho Ministry of Health Hand-Over 0