When logging a ticket with MyZone Support, especially when sending an email, please include the following information:

  • Your full name (first name and surname).
  • Your employee number.
  • The Store / DC / Training School you work at.
  • A contact telephone number we can phone you on if we have additional questions.


If you are logging a ticket on behalf of another person, please also include the following information:

  • Their full name (first name and surname).
  • Their employee number.
  • Their job (e.g. Cashier, Money Market Clerk).


You also need to give us as much information as possible about the problem you are experiencing and be as specific as possible. For example:

  • If the problem is with a course, tell us the exact name of the course and the language the person is doing the course in, and then describe the problem.
  • If there is an error message, what the wording on the error message or screen is and what the person was doing when the error appeared.