Guidance and assistance for learners training on MyZone
Frequently asked questions from learners using MyZone.
Learners should primarily use the keyboard and mouse for systems training. “Hover” and “drag and drop” activities will not respond if the touch screen is us...
Mon, 26 Mar, 2018 at 7:03 PM
Please call MyZone Support.
Mon, 26 Mar, 2018 at 7:04 PM
Ask the learner to attempt the course again. They should start from the beginning and the course should be done without a break or using the bookmark featur...
Mon, 26 Mar, 2018 at 10:21 AM
Each staff member in Shoprite is assigned a job according to HR policies. Each job in Shoprite has a curriculum which is job specific and assists learners i...
Mon, 26 Mar, 2018 at 10:22 AM
Individual e-Learning is just one of the ways staff members are trained at Shoprite. Ask the learner to log into MyZone and go to their “All My Training” to...
Mon, 26 Mar, 2018 at 10:24 AM
Ask the learner to log into MyZone and go to their All My Training. Locate the course in the curriculum to see whether there is a result against it. If ...
Mon, 26 Mar, 2018 at 10:26 AM
Individual e-Learning uses information from Shoprite’s central HR database. The learner’s job may not have been changed in the central database yet or it ma...
Mon, 26 Mar, 2018 at 10:27 AM
There may be two reasons for this: There may be no Individual e-Learning courses available for the learner’s job. There may have been a mistake made when...
Mon, 26 Mar, 2018 at 10:29 AM
Individual e-Learning uses information from Shoprite’s central HR database. The person’s status may not have changed in the central database yet or it may n...
Mon, 26 Mar, 2018 at 10:33 AM