Fuel Support

Individual e-Learning roles and responsibilities 1

• How do I understand the new Individual e-Learning roles and what is expected of learners, Super Users, e-Champions and Management?

Maintaining the MyZone equipment 2

• Why must the MyZone training computers NEVER be switched off?
• How do we clean and care for the MyZone equipment?

Problems with the MyZone training computers 16

• There is an Internet Information Services (IIS) page on the screen
• The computer screen is black. What is the problem?
• The computer screen is blue. What should I do?
• Learners cannot hear the course. There is no sound.
• A learner reports that the headphones provided are no longer working

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Guidance and assistance for learners training on MyZone 19

• How do learners log into MyZone?
• A learner gets an “error processing your request” message when trying to log in
• Learners are asking for assistance on how to navigate the training after logging in. How do I help them?
• What are bulletins?
• What is a curriculum?

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