Problems with the MyZone training computers

Problems that may occur on the MyZone training computers.

There is an Internet Information Services (IIS) page on the screen
If there is an IIS page on the screen, please do the following: Step 1 Press F5 on the keyboard and wait for the screen to reload. If the IIS ...
Fri, 10 Jun, 2022 at 1:45 PM
The computer screen is black. What is the problem?
To save power, the computer screen will switch off (go black). Firstly, move the mouse or press a key on the keyboard. This should switch the screen back on...
Thu, 26 Apr, 2018 at 12:40 PM
The computer screen is blue. What should I do?
Please call MyZone Support and be prepared to assist with troubleshooting.
Mon, 26 Mar, 2018 at 4:11 PM
Learners cannot hear the course. There is no sound.
If headphones have been provided for training, check that the headphone set is in working condition. If it works, then commence with the following steps: ...
Mon, 26 Mar, 2018 at 4:15 PM
A learner reports that the headphones provided are no longer working
The headphones are an asset that belongs to your store or DC. As the e-Champion, you will need to arrange for the headphones to be repaired or replaced.
Tue, 15 Aug, 2017 at 3:13 PM
The touchscreen is not working
Reset the computer by pressing the power button on the left side once and release your finger. The computer will power down. After about 15 seconds, ...
Mon, 26 Mar, 2018 at 4:19 PM
The power socket/electrical outlet on the wall is not working
Please call MyZone Support and be prepared to assist with troubleshooting.
Mon, 26 Mar, 2018 at 4:21 PM
The network is down and we cannot log onto MyZone
Please call MyZone Support and be prepared to assist with troubleshooting.
Mon, 26 Mar, 2018 at 6:50 PM
There is a problem with the keyboard and/or the mouse
Please call MyZone Support and be prepared to assist with troubleshooting.
Mon, 26 Mar, 2018 at 6:52 PM
There is an HTTP Error 400 (Bad Request) error message on the screen
On the keyboard, hold the Ctrl key down and then press F5 to refresh the browser. Give the browser time to refresh and load the login screen. ...
Fri, 23 Mar, 2018 at 2:40 PM